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     "text": [
      "\"Airbrush or Air Bust? Let's Find Out!\"\n"
     ]
    }
   ],
   "source": [
    "# imports\n",
    "\n",
    "import os\n",
    "import requests\n",
    "from dotenv import load_dotenv\n",
    "from bs4 import BeautifulSoup\n",
    "from IPython.display import Markdown, display\n",
    "from openai import OpenAI\n",
    "\n",
    "\n",
    "load_dotenv(override=True)\n",
    "api_key = os.getenv('OPENAI_API_KEY')\n",
    "\n",
    "\n",
    "openai = OpenAI()\n",
    "\n",
    "# Step 1: Create your prompts\n",
    "\n",
    "system_prompt = \"You will take the body of an email and evaluate it to suggest a brief snarky subject\"\n",
    "user_prompt = \"\"\"\n",
    "Dear Air Brush Customer Service Team,\n",
    "\n",
    "I hope this message finds you well. I am writing to formally lodge a complaint regarding the airbrush product I purchased from your store. Unfortunately, the product I received is defective and does not meet the quality standards as advertised.\n",
    "\n",
    "Below are the details of my issue:\n",
    "\n",
    "Order Number: #12345\n",
    "\n",
    "Product Name: Air Brush model 123\n",
    "\n",
    "Date of Purchase: 18/1/2025\n",
    "\n",
    "Issue Description:\n",
    "Defective Nozzle: The nozzle of the airbrush is clogged and does not allow proper airflow, making it impossible to use.\n",
    "\n",
    "Inconsistent Spray Pattern: Even after multiple attempts to clean and adjust the settings, the spray pattern is uneven and inconsistent.\n",
    "\n",
    "Leakage: The airbrush leaks air and paint from the joints, which is a significant safety hazard.\n",
    "\n",
    "Build Quality: The overall build quality of the product feels subpar, with loose fittings and a flimsy trigger mechanism.\n",
    "\n",
    "Steps Taken:\n",
    "I followed the user manual and cleaning instructions provided, but the issues persist.\n",
    "\n",
    "I also reached out to your technical support team on [Date] but have not received a resolution.\n",
    "\n",
    "Expectation:\n",
    "Given the defective nature of the product, I would like to request a full refund for the item. Alternatively, if a refund is not possible, I would appreciate a replacement with a fully functional unit.\n",
    "\n",
    "Attachments:\n",
    "I have attached photos and a video demonstrating the issues for your reference.\n",
    "\n",
    "Copies of the invoice and order confirmation are also attached for your convenience.\n",
    "\n",
    "Request for Resolution:\n",
    "Kindly let me know the next steps to process the refund or replacement. I would appreciate a prompt response within [X business days, e.g., 3-5 business days] to resolve this matter.\n",
    "\n",
    "Thank you for your attention to this issue. I trust that you will handle this matter professionally and ensure customer satisfaction.\n",
    "\n",
    "Looking forward to your swift response.\n",
    "\n",
    "Best regards,\n",
    "Oya YILDIZ\n",
    "İstanbul\n",
    "Turkey\n",
    "\"\"\"\n",
    "\n",
    "# Step 2: Make the messages list\n",
    "\n",
    "messages = [\n",
    "    {\"role\": \"system\", \"content\": system_prompt},\n",
    "    {\"role\": \"user\", \"content\": user_prompt}\n",
    "] # fill this in\n",
    "\n",
    "# Step 3: Call OpenAI\n",
    "\n",
    "response = openai.chat.completions.create(model=\"gpt-4o-mini\", messages=messages)\n",
    "\n",
    "# Step 4: print the result\n",
    "\n",
    "print(response.choices[0].message.content)"
   ]
  },
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